Three D Radio is committed to handling complaints fairly, respectfully and in line with the Community Broadcasting Codes of Practice.

If you have concerns about anything you’ve heard on air, or feedback about the station more broadly, we encourage you to get in touch.

Make a complaint

Formal complaints must be submitted in writing to:

Email: secretary@threedradio.com

Post:
Three D Radio
PO Box 937
Stepney SA 5069

For general feedback or enquiries, please contact: mail@threedradio.com

To help us assess your complaint, please include:

• • Your name and contact details
• • Program name, date and time (if relevant)
• • A clear description of the issue
• • The relevant Code (if known)
• • Complaints about broadcast content must be submitted within 30 days of the broadcast.

 

Our process

We take all complaints seriously and will:

• • Acknowledge your complaint promptly
• • Assess it fairly, objectively and confidentially
• • Review relevant program content where required
• • Provide a written response within 60 days
• • We keep records of complaints and outcomes for at least 24 months, and use feedback to improve our programs and operations.

 

If you are not satisfied
If you are not satisfied with our response to a Code Complaint, you can refer the matter to the Australian Communications and Media Authority (ACMA).

Please note:

• • ACMA can only investigate complaints that have first been made to the station
• • Internal complaints and disputes are not handled by ACMA

 

Additional information

We may not investigate complaints that are:

• • Frivolous, vexatious or abusive
• • Repeated on the same issue
• • Lacking sufficient detail

 

Our commitment

We are committed to listening, responding respectfully, and being transparent in our decisions – and to continually improving what we do based on community feedback.